Customer Support - Alternance/Stage

Who are we? Wingly is Europe’s leading flight-sharing platform, connecting private pilots with passengers seeking unique, affordable, and memorable flying experiences. Since 2015, we’ve operated across Europe with a mission to make aviation more accessible while promoting a sustainable future - we’re proud to be the first platform to offer electric flights to the public. Through our community-driven marketplace, passengers can discover scenic flights and aerial adventures, fostering unforgettable moments between aviation enthusiasts and adventure seekers. Join us and help shape the future of recreational aviation! Your Mission As a key member of our Customer Support team, you will be the main point of contact for our French-speaking passengers and play a crucial role in ensuring a seamless customer experience. Your responsibilities include: Passenger Support \& Guidance Serve as the first point of contact for passengers via email and phone. Assist passengers in finding the perfect flight and guide them through their booking journey. Customer Success \& Quality Ensure a smooth take-off experience by proactively following up on bookings. Assist in turning cancelled bookings into successful ones through clear communication and problem-solving strategies. Actively collect and analyse passenger feedback to help improve our processes and product. Cross-Team Collaboration Work closely with the French Pilot Manager and the marketing team to ensure consistency across the French-speaking markets. Collaborate with the broader Wingly team to develop unified processes and customer success strategies across all regions. What We’re Looking For Bilingual in French \& English (spoken and written). Excellent written communication and comfortable handling phone conversations. Strong organisational skills and a solution-oriented mindset. You enjoy helping people and creating positive interactions. Interest in the start-up environment and ability to adapt to a fast-moving ecosystem. Motivated, proactive, and able to work independently as well as within a team. Experience in customer support or customer success is a strong plus. A passion for aviation is a bonus (but not required!). Why Join Wingly? Innovative Environment: Join a pioneering company shaping the future of collaborative and sustainable aviation. Dynamic Team: Work with a diverse and motivated international team. Real Impact: Play a key role in helping thousands of passengers live unforgettable moments in the sky. Ready to Take Off? If you want to make flying more accessible, affordable, and unforgettable, we’d love to hear from you. Apply now and become part of the Wingly adventure! Avantages : Intéressement et participation Prise en charge du transport quotidien Travail à domicile occasionnel Langue: Français (Requis) Anglais (Requis) Lieu du poste : En présentiel